After-sales service measures:

Our company's products have a "three guarantees" period of one to three years, you can buy the company's products within one year from the date of any product problems can be guaranteed to return, replacement, three years guaranteed repair.Our company sells the product to each customer all implements the lifelong guarantee and the supply maintenance needs spare parts.

All the products delivered by our company have been insured at the time of shipment.The company shall be responsible for the replacement of the product quality problems caused by the transportation, and the company shall bear the cost;

Your company can train the operators of the buyer for free, so that the trainees can understand the working principle, operating procedures, as well as the maintenance and maintenance methods of the equipment.We have passed more than three product tests, the quality of our products can be absolutely guaranteed.Even if there is any problem with the product, we will deal with it within 24 hours no matter the customer is coming, calling or writing to us.And immediately notify the user.If personnel need to be sent to the user's site for processing, the processing shall be completed within 24 hours.In addition, our company has established customer files, and we will regularly track service and quality.

1.Implement after-sales service management system, tracking system, establish customer files.

2.In general, 4 hours to deal with customer complaints, 48 hours to resolve complaints.

3.The customer complaint department shall fill in the monthly complaint status analysis summary form, and report the solution to the supervisor.

Special reminder:

Cases where the "three guarantees service policy" is not available:

1. Beyond the term of validity of the three guarantees;

2. Failure or damage caused by failure to use, maintain or keep in accordance with the requirements of the operation manual;

3. No valid certificate of three guarantees or purchase certificate;

4. Tampering with the certificate of three guarantees and the information on the certificate of three guarantees is inconsistent with the real goods;

5. Failure or damage caused by force majeure;

Purchase vouchers and three guarantees vouchers are important vouchers for you to get the service. Please keep them properly and take them with you every time you receive the service.If you cannot show the valid three guarantees voucher and the valid purchase voucher, the faulty machine is not included in the free service scope.

When you are dealing with the return of goods, if there is no valid purchase certificate and valid three-package certificate, purchase certificate and three-package certificate without authorization, the product has obvious trauma or scratches, packaging damage, accessories are not neat, the product is not within the scope of return.